Health insurance is complicated, but the consumer experience shouldn’t be.
When digital adoption is not just a goal, it’s a passion, Channel Health Consulting can help you accelerate your design thinking beginning with the consumer journey across care and coverage.
Founded in 2022, we bring more than 30 years of software and digital experience focused on improving the entire health journey of health plan consumers (members and patients). Strategy is centered around the organizational objectives and key results, which are pivotal to any digital transformation.
Strategies
AI: The Ick Factor
Are healthcare consumers ready for artificial intelligence? AI has the potential to revolutionize healthcare by improving diagnosis, treatment, and patient outcomes, while also reducing costs and increasing efficiency.
Rethinking Problem Statements
I consider myself somewhat of an expert on crafting the problem statement and distilling it down to its simple form: free of solution distractions or based on business limitations. But in looking back on some of my well-intentioned statements, I think I bled some solutions into the statement.
Digital Wayfinding
What is wayfinding anyway? The easiest way to understand this is not through a textbook definition, but rather a real-world experience.
Digital First and Your Brand
As Healthcare moves from traditional brick-and-mortar to virtual care, whether you’re ready or not, now is the time to transform to Digital First thinking.