Meet the team
Lisa Gardelle
President and Digital Strategist
Lisa has more than 30 years’ experience in software and digital development working with a variety of Medicaid, Medicare, and Commercial payors. The last 15+ years were spent in a leadership role with Kaiser Permanente, focused on the consumer digital health plan experience. As a Digital Strategist, she works end-to-end with clients on process improvements that support health plan goals, leading the UX team to meet the consumer’s expectation for clear and simple digital tools.
Her passion is to create simplicity in life and work, and she believes the difference between a good and great digital experience is the consumer’s sense of empowerment.
Amy leNoir
UX Strategist
Amy has over 16 years of experience as a seasoned leader in User Experience and Product Design. Amy is a forward-thinking creator and an inspiring team leader, who has worked with small and big companies alike. Her passion lies in Healthcare Technology, where she has become a UX design expert, translating complex requirements into design solutions that align with strategic vision and consistently exceed expectations.
Michelle Serna
Senior UX Designer
Meet Michelle Serna, a Senior User Experience Designer with a decade of expertise. Michelle’s journey began with a desire to utilize her creativity to help others.
Over the years, Michelle has honed her skills in creating intuitive and user-centric interfaces. Her work seamlessly integrates empathy and functionality, ensuring that end-users have a smooth and efficient experience. She’s interested in designing for inclusivity and crafting digital solutions that enhance user interactions and streamline complex processes in the healthcare industry.
Ena Do
Content Strategist
Introducing Ena, our skilled Content Designer and Strategist, who brings a wealth of experience in communications and marketing from the healthcare field. In addition to her role as a content designer, Ena has also supported operations within the Customer Experience (CX) team. Her background includes working with a variety of enterprise organizations in the care delivery and health plan space, with a notable role in member marketing at Kaiser Permanente.
Most recently, Ena applied her expertise in B2B and B2C communications with Blue Shield of California, UCSF, and Duke Medical, helping to optimize their messaging strategies.
Shawna Calhoun
Program/Project Management Expert
Shawna is a proven subject matter expert in applied best practice program/project management, specializing in healthcare solutions.
With over two decades of experience, she has successfully implemented many complex, high profile, multi-year, multi-million-dollar programs that meet the strategic goals of integrated healthcare organizations, across Health Plan, Revenue Cycle, Care Delivery and Pharma.
She has also served on two PMI Chapter Board of Directors as VP Communications, and has taught best practice courses for UCI, Irvine Extension in both project management and business analysis disciplines.
Jonathan Barille
Telehealth Consultant
Jonathan joins our Telehealth strategy team as a Consultant supporting the implementation and expansion of our virtual care offerings. He brings over seven years’ experience in building, implementing, strategizing, and optimizing digital health programs.
As the father of two girls, his hobbies include watching his daughters play sports, he enjoys golf and playing basketball, and is dedicated to volunteering and giving his free time to organizations close to his heart.